Frequently Asked Questions
Everything you need to know about shopping at Lovisa
What are your shipping options and delivery times?
We offer Standard and Express shipping. Standard delivery typically takes 3-7 business days, while Express delivery arrives within 1-3 business days depending on your location.
What is your return policy for jewelry?
For hygiene reasons, we do not accept returns on earrings or body jewelry unless faulty. Other items can be returned within 30 days of purchase provided they are in original condition with tags attached.
Are your products hypoallergenic?
We offer a specific range of 'Sensitive' jewelry made from surgical steel and titanium, as well as Sterling Silver and Gold Plated collections designed for those with sensitive skin.
How should I care for my Lovisa jewelry?
To maintain the shine of your pieces, avoid contact with water, perfume, and lotions. Store them in a cool, dry place and clean gently with a soft microfiber cloth.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Buy Now Pay Later services including Afterpay and Klarna.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email confirmation with a tracking link to monitor your delivery progress.